When I was asked to serve as club president this year, I was reluctant, not because I did not want to be president, but because I found writing something each month for the newsletter and website daunting. I have been thinking for weeks what to write, something interesting and well, intelligent. There have been lots of new things happening at our dealership in their new location and so I thought I would bring you some of the News. I have no stake in the dealership, although I like the new guys that are working there, I hope you will find them to be a friendly and helpful as I have.
After working for Pikes Peak Motor sports for 7 years in the service department, Larry is retiring from the dealership, Larry has lots of projects planned for his new found time off. He says he has lots and lots and lots of yard work to catch up on as well as a whole stable full of motorcycles that have been neglected for too long. He has told me that because he spends so many hours at the dealership that the last thing he wants to do on his off time is to ride or have much to do with anything to do with motorcycles, so riding is high on the list for sure. As are his 10 grandchildren and extensive family in the Chicago area. He plans on visiting them often and will enjoying seeing the grandkidskids grow up.
Taking over the service department is Jim. He has been riding BMWs for 10 years and I have been told that He actually would bleed Silver, White and Blue if you cut him open, he loves the brand that much. Jim moved to Colorado in 2003, he hung around the shop on 21st street a lot and and finally they got him to join the team part time in 2006. When the dealership was sold and moved he went with them, but was laid off in 2010. He continued to hang out when he could and when the dealership moved to its current location he was brought back. Originally he was in the sales department where he considered himself an adventure consultant. He enjoyed the opportunity to talk to perspective new riders, old timers and first time BMW riders alike. He told me he learned a lot from the time on the sales floor but was pleased to be offered the job in service.
I have been hearing all kinds of good things coming from members about the dealership. They are getting busier and getting permission to hire more employees to keep caught up. The gear selection is filling up, although some things are still on back order, more is on the way.
One member, on his way to the dealer late in the day got caught in traffic on Powers. He rolled into the parking lot at 5:58. He was met by a salesman and when seeing the time assumed he would be turned away. He was not. he was taken to the parts department where he and the new parts guy, Tom, proceeded to look up the alternator belt he was looking for. Although Tom is still learning the ropes and the parts system, he was unafraid to have his customer help him find the correct belt. Part number found and belt located on the shelves, our member with new belt in hand was impressed enough with this level of customer service that he relayed this story to me.
SO if you find yourself in need of a part, a service, some tires, new gear, or heck even a new bike, give the guys a chance, let them prove to you that they are willing to go the extra mile to provide you the best service possible. Although there have been missteps and unfortunate customer service blunders in the past by previous staff, I think that this is a turning point, with a fresh start, new employees, and a new building and a new commitment to true customer service. They are trying hard to make it work.
Larry will be there for the rest of the month, so go and shake his hand and say farewell, introduce yourself to Jim and Tom if you have not met them yet. Ben is the Manager and if you need anything that the others are unable to provide, feel free to find him, his door is always open and he will do what ever he can to make sure you get what you need. Rob is one of the salesman, he seems to always be there, with his friendly smile and willing to show you bikes they have on the floor. There are 2 technicians on staff now so service will be quicker. I have not had the opportunity to talk to them yet, they are always very busy when I have been in the shop.
The coffee is always on, our new bulletin board will be done soon. It will include an electronic frame with pictures of events from the past few years. Awards and certificates. It is our dealership after all.